Customer Feedback


We are always keen to hear customer feedback as we are constantly reviewing our procedures and adapting where necessary.

Bernard, Lancashire

"Many thanks for your help and great customer service, I thought stuff like that died out long ago, so many thanks again to you and your company. Just got to find the time to fit them now!"

John H, York – for BBC’s The Best House In Town

"The quality of your workmanship and products was instrumental in our house being chosen for the show."

Dina K, Northern Ireland

"Thank you so much for all your help and cooperation. Thank you to all staff. Rare understanding and great company to recommend."

Pirbinder B, West London

"Also, I just wanted to say thank you for all of your help in making the decision to go for these radiators. You spent a lot of time going through the options which I really appreciate. Great customer service."

Pippa C, Surrey

"I just wanted to drop a line to say how impressed we were with the advice and help we received from Jason. He helped us select and order the valves for our radiators which we needed . It is rare to get such good and knowledgeable customer service. Thank you so much."

Fran S, South Yorkshire

"If you have a website or anywhere I can do a review after this I would be very happy to give you and the company glowing feedback, you’ve been so helpful and accommodating, I really do appreciate it, thank you"

Will B, Cheshire

"It’s few and far between nowadays you can find a independent company like yourselves that still aim to please We will also be extending our property next year And will aim to use yourselves for all of our radiator options."

Jess W, Kent

"They look amazing! And we are very happy with them, they are up! And being installed electrically tomorrow or Monday. Thank you again for all your help on this!"

Terence S, Nottingham

"I am currently in the process of refurbishing my Apartment and have been trying to source an all electric heating system to replace outdated and ineffective storage heaters.

Although there was an initial delay in your organisation responding to my initial enquiry, I was called today by Helena Gerwitz. She explained the reason for the delay professionally and honestly, which was very much appreciated.

The real reason for writing to you is to say how impressed I was by her. In nearly eight weeks of searching and becoming increasingly frustrated, this was the most professional, helpful and informative conversation I have had with a prospective supplier.

I don’t know if this is down to your training or Helena’s personal d dedication, but she was excellent, absolutely first rate!

Irrespective of whether or not we proceed with Feature Radiators (and I hope we do), please pass on my personal thanks to her for the great service provided so far."

Gary A, Buckinghamshire

"Many thanks for all your efforts you have been incredible! That’s what I call customer service!!"

Cheryle D, Essex

"Thanks for all your help, if only all online companies could provide the service you guys have!!!! Looking forward to receiving the radiator."

Derek C, Somerset

"Gosh, I wasn’t expecting such a prompt response. Particularly on a weekend!

I look forward very much to the arrival of my new radiator. I only wish I could have had more but I’m sure it will look stunning in our new kitchen/diner.

Thanks again for all your help on such a small sale and I know where to come if I need anything like this in future although I have already told friends about your amazing service and products."

Stephen M, Shetland

"Once again I am very very happy with the radiators. They look great and I think they’re a great product. More than that I can’t tell you how much my wife and I appreciate the level of service, the quick and helpful communication and the overall professionalism and care shown by you and your team thus far."

Kory S, France

"Just to let you know that the radiators arrived today in excellent condition. Many thanks to you and the team for all of your assistance (and for the extra protection you added to the packaging!). It has been a real pleasure to work with you."

Heather S, Oxfordshire

"You may recall that I purchased 2 Etonian radiators in Farrow and Ball Olive colour. Thought you may like to have some feedback.
Having recently installed the 2 radiators, you may like to know that they look ‘stunning’ in their setting. They are of an outstanding quality both in design even having the details of the castings, of a solid robust construction and have that ‘look’ of an authentic period piece. In attention they are ‘fit for purpose’ as give off a very good amount of heat.
The plumber was most complimentary to have such precise pipe measurements, as he had anticipated to take a day to install not just the 2 hours!
Hasten to add, everyone that has come into contact with the radiators are very complementary of the workmanship.
The whole process has been most positive, right from the start of understanding radiator options, the order process, all the way through to the delivery service in which I was kept updated as to anticipated eta on the day.
Can you please pass on my sincere compliments to your team."

Mr & Mrs R. Smith, Worcestershire

"My husband and I came across the Feature Radiators website when we were researching suppliers for the renovation of our house back in 2010. The service that we received from everyone at the company was excellent, right through from receiving technical advice to ensuring delivery in time, everything was perfect. It meant that when we came to needing to replace another radiator the first supplier we thought to contact was Feature Radiators and once again we have received excellent service. In particular Jason was very courteous and prompt at contacting me regarding availability of parts for the radiator we were ordering. From both experiences of using Feature Radiators we would have no hesitation in recommending them and will use them again if we ever need new radiators."

Poppy – aged 7!

"And some words from a young fan who visited our showroom…

Heaters heaters they are warm and cosy, you can put them in your house and it will make the house nice and snug. There are heaters all different shapes and sizes, circular, square, triangular and cylinder. They can be big, small, medium sized and titchy.

You can paint them or put stickers on them. You can get all different colours, pink, blue, black, gold, silver, green, orange, rosey red and lilac. You can have them horizontal and vertical! You can have old ones and modern ones. You can have ones that you can hang your clothes on. You can have ones that can put things in and you can even sit on some ones. You can get ones that are mirrors and you can get ones with lights in or on. Heaters are great!"

John B, Manchester

"Whenever I have occasion to contact your company I am always impressed by the bright and friendly attitude and you seem genuinely interested in helping your customers both new and existing."

Ken H, Lancashire

"Hi Dave,
Arrived 9am today.
Thank you for all your support during this process. The customer service you have given before and after purchase can only be described as 100%. You are a credit to your company and I would strongly recommend your business and yourself [ I already have ] to anyone seeking your products.
I still find it refreshing to be treated with respect as a customer when buying products where my technical detail knowledge is limited.
We are looking forward to completing our project in the next two week and I am sure the rad’s will complete the final touch."

Andrew M, West Yorkshire

"Hi Dave,
My heating installation is all done, bar actually connecting the gas and water.
The guy doing the work said that whoever he spoke to at Feature Rads had been very helpful about how to join the radiator that was in several parts, so thanks again. I can’t fault the service you’ve provided and would have no hesitation in recommending you to anyone.
The Bordo rads are exactly right for the house – not too old-fashioned but more in keeping than standard rads."

Steve B, West Yorkshire

"I just wanted to say a big thank you to everyone who helped us get the radiator we wanted, in the colour we wanted.  I know it must have been as frustrating for you as for us, but I was delighted with the level of service you gave us.  It was so refreshing to be kept in the picture throughout.  You will be pleased to know that I still love the colour and it matches everything perfectly – it was worth the wait.
I have already recommended you to a number of friends and hopefully we will see you again as the house renovation progresses (slowly!)."

Damon M, Jersey (formerly Yorkshire!)

"The service that we’ve had so far has been EXCELLENT and professional. It just goes to show” US YORKSHIRE FOLK” work so hard. Its been a pleasure working with a fellow Yorkshire man.
All the very best for the future. I’m sure that your company will go from strength to strength even in the credit crunch because of the excellent customer service you offer."

Geraldine M

"Many thanks for the towel fittings that you sent for the radiator. We are making use of one which is doing okay so far.Thanks for your prompt reply to my enquiry. Your service has continued to be excellent."

Jackie F, Tyne and Wear

"Dear Helena, Just to let you know that we received the replacement radiator last Tuesday and it is now fitted and working. Thank you for your concern and prompt action over the damaged radiator, it was much appreciated."

Donald M,

"Radiators received without a hitch. Thanks for a smooth transaction."

Richard E, Architect, Middlesex

"Dear Helena, Thanks for all your help, it has been great working with you over the past couple of weeks. I would appreciate your current brochures etc and updated price lists."

Gill J, Cumbria

"Just to let you know that our Decoral Radiators have arrived safely and we are very pleased.  Hopefully the fitting will be as straight forward as the purchasing.  I wanted to thank you for your excellent service and to say how much we enjoyed our visit to your showroom.  We will certainly be recommending Feature Radiators to our friends."


"Just to let you know that my radiator arrived safely today and it is beautiful. Thank you very much for supplying the radiator. I can’t wait to see it in position."

Karen R, Buckinghamshire

"I just wanted to thank you for all your help and efficiency regarding the purchase of our radiators.  Feature Radiators have been extremely helpful right from the beginning with the advice and help Jason gave us when we were first choosing our radiators to resolving the problem with the leaky radiator.
We have just completed a complete refurbishment of our house and encountered a number of problems from a couple of other companies with the quality of the product supplied.  Neither of those companies has provided us with the customer service that Feature Radiators have."

Trevor C, London

"Dear Nick, Please find enclosed cheque in payment for the Millenium radiator. Many thanks for your helpful guidance – such good service from you again."

Dr R

"Our radiators have just been delivered, thank you, they are great!
I would like to thank you all for the fantastic service you have offered us over the past few weeks.  Whilst buying our cast iron radiators we have found all staff to be polite, knowledgeable and helpful and even the delivery driver was friendly and on time!
We look forward to doing business with you again and would definitely recommend your products and service! Thank you and well done!"

Chris & Sharon A, Kent

"Dear Phil

We’ve just today received delivery of a Rococo with brass wheelhead valve(s) and just wanted to say a quick thank you for the radiator.  Both the radiator and valves have exceeded our expectations and we were also very impressed with the care taken with the delivery of the item.  Expect to hear from us as soon as my wife starts nagging me to decorate the other rooms!
Once again, many thanks."

Kirsten S, London

"I am pleased to return your joining tool, on which I have paid a £100 deposit. I would also like to add a big thank you to your team for providing such a friendly and helpful service. Such wonderful customer service is hard to come by these days!"

Greg W, Hertfordshire

"Thought you would like to know that I received my Hot Spring 120 chrome raddy this morning.
I’ve plumbed it in and it has taken pride and joy in our kitchen. I am very impressed with your company.  Impressed with your courier, it arrived at 8.30 this morning. Thanks for doing business with me.  It was Nick who I dealt with.  I will be recommending your company to all my friends.
When I have tiled I will forward a pic of the raddy if you’re interested. If not, no problem."

Simon C, London

"I have bought radiators from other online suppliers in the past and have found your service is by far the best – both in terms of enquiry answering (your staff are the most helpful, knowledgeable, friendly and responsive) and in terms of order processing and delivery. It can be a challenge to replace heating systems but it makes it easier with assistance of the type your company provides !"

Clive, Dorset

"Hi all, Just an update. Even my plumber was impressed with the quality and fitting of the radiator supplied, I was pleased with the style and price and it looks brilliant!! Your advice has been really professional, you know your stuff."


"Just to let you know that the brackets arrived today and are brilliant. Super service — thanks for helping me."

Fiona C, Leicestershire

"Terrific! Samples already here and we will get back to you asap… someone who is known for her efficiency, I’d just like to say that I think your efficiency is awesome (and much appreciated)!!"

Jason A, West Midlands

"Just to let you know the radiator arrived today as promised and it is fantastic – just what we wanted! I shall definitely be back to purchase more of these radiators form you soon."

Phil H, West Yorkshire

"Hey Joel I just wanted to let you know that I’ve got the replacement foot. Many thanks for swapping it. It’s a pleasure to do business with a company that treats its customers well."

Karen G, Tyne and Wear

"I would like to thank you for your help and swift correspondence which I cannot fault and the company should be proud to have someone employed within their company who is customer focused and will go out of their way to help resolve any given issue."

Jane G, London

"Dear Josie and Helena, I’ve read through the order and all is good, thank you. I’m looking forward to having your lovely radiators in my house. You have a great website and customer service. With best wishes"

Charles J, London

"Thanks Josie and also to Jason for being so effective in helping us choose the right radiator and giving excellent technical advice."

Michal S, London

"Gavin, Thank you very much for your help again! I have received the part. I will definitely add your company to my favorites! Have a great weekend!"

Hayley S, Leicestershire

"Just took delivery of the radiator , just wanted to say thank you for the speedy delivery and your wonderful customer service ! Thanks again"

Sue P, Surrey

"Thank you all for your help. The rads look amazing and I will certainly be ordering more for my extension! You were all very helpful and it is much appreciated."

Mr & Mrs R. Smith, Malvern

"My husband and I came across the Feature Radiators website when we were researching suppliers for the renovation of our house back in 2010. The service that we received from everyone at the company was excellent, right through from receiving technical advice to ensuring delivery in time, everything was perfect. It meant that when we came to needing to replace another radiator the first supplier we thought to contact was Feature Radiators and once again we have received excellent service. In particular Jason was very courteous and prompt at contacting me regarding availability of parts for the radiator we were ordering. From both experiences of using Feature Radiators we would have no hesitation in recommending them and will use them again if we ever need new radiators."

Jaci S, Tyne and Wear

"Hi Joel,
Just to let u know the radiators were picked up on Friday and replacements brought at the same time. I would like to say big thanks and congratulations on a brilliant after care service it is the best I have ever experienced, oh and also the main thing the replacement radiators are perfect
Thanks once again for such great service"

Kevin S, London

"Thanks for all your help. Great service! Great products. I’ll be buying from you guys again soon."

Helen F, North Yorkshire

"Hi Jason Just a quick email to say the new radiators and valves look great. Many thanks for organising such prompt delivery. Best wishes"

Hilary T, Nottinghamshire

"Just to let you know that our radiators have arrived and they are fab! Thank you for your assistance!"

Matthew, Dorset

"Dear Gavin Thank you for your assistance to date. It’s refreshing to find a firm so efficient and easy to deal with and we look forward to dealing with you through again our contractors in the south-west."

Bryan G, Carmarthenshire

"Hi Jason, Yes good to speak to you as well its always nicer doing business with nice people Hope to do some ore business one day"

Charlotte W, Dorset

"Thank you so so much for all the help and I will def come back to you for next rads and promise not to be the customer from hell!"

Ray I, Cornwall

"Just to say, thank you very much for your rapid and professional response. Keep up the great work."

David S, Bristol

"Dear Jason We met in your showroom Wednesday last week – I was the guy from Bristol via Burnley – and you were most helpful; it was a really useful visit for me. Many thanks"

Simon R, Anglesey

"Radiators up on the wall looking great and really heating the room, although we shouldn’t need them on in June! Thanks to you and Josie (and Josh) for helping us out of the fix."


"All good and fab service & support throughout – you have addressed the issue promptly, I really couldn’t ask for more. Thank you to you & the Team"